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VA Employee Badges

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Our existing identification tools, such as the Personal Identity Verification (PIV) card, are hard to read and do not provide all the information that patients and caregivers need. Making sure a Veteran is well-oriented to their new surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. VA Employee Badges can clear up all of this confusion while helping ensure that patients get easy and effective care.

This innovation is replicating across multiple facilities as its impact continues to be validated. See more replicating innovations.

Origin:

September 2020, Veterans Experience Office

Adoptions:

71 successful, 43 in-progress

Contact Team

Overview

Problem

VA hospitals have a lot of patients and a lot of employees to keep the system running smoothly. It can be a very hectic place. Healthcare workers are constantly on the go, moving from one place to another and juggling multiple tasks. It's easy to get confused about who does what. Are you speaking to a nurse or a doctor? A social worker or a medical support a ... See more

Solution

Badges should be easy for Veterans, family members, and caregivers to read. That is why the Veterans Experience Office updated the PX Employee Badge for all VHA staff across the country, in line with our ICARE values and Own the Moment training principles. These badges were designed and tested with input from Veterans, caregivers, VAMC staff, and subject mat ... See more

Images

Badge Examples Group

Results

Making certain our new and existing Veteran patients are well-oriented to their surroundings can provide the foundation for an easier, less stressful inpatient stay or outpatient visit. PX Employee Badges embody the Guiding Principles of Own the Moment:

- Connect & Care: Badges foster meaningful introductions by telling the Veteran who we are and what ou
... See more

Images

Own the Moment Guiding Principles

Diffusion tracker

Does not include Clinical Resource Hubs (CRH)

Statuses

AR: John L. McClellan Memorial Veterans' Hospital (Little Rock, Arkansas) CA: Jennifer Moreno Department of Veterans Affairs Medical Center (San Diego, California) CA: Palo Alto VA Medical Center (Palo Alto, California) CA: Palo Alto VA Medical Center-Livermore (Palo Alto Livermore) CA: Palo Alto VA Medical Center-Menlo Park (Palo Alto Menlo Park) CO: Grand Junction VA Medical Center (Grand Junction, Colorado) CT: John J. McGuirk Department of Veterans Affairs Outpatient Clinic (New London) CT: West Haven VA Medical Center (West Haven) FL: James A. Haley Veterans' Hospital (Tampa, Florida) FL: West Palm Beach VA Medical Center (West Palm Beach) GA: Carl Vinson Veterans' Administration Medical Center (Dublin) HI: Spark M. Matsunaga Department of Veterans Affairs Medical Center (Honolulu) ID: Boise VA Medical Center (Boise) IL: Danville VA Medical Center (Danville, Illinois) IL: Edward Hines Junior Hospital (Hines) IL: Jesse Brown Department of Veterans Affairs Medical Center (Chicago, Illinois) IN: Fort Wayne VA Medical Center (Fort Wayne) IN: Marion VA Medical Center (Marion, Indiana) KY: Cincinnati VA Medical Center-Fort Thomas (Cincinnati Fort Thomas) KY: Franklin R. Sousley Campus (Lexington Leestown) KY: Robley Rex Department of Veterans Affairs Medical Center (Louisville) KY: Troy Bowling Campus (Lexington Cooper) LA: Alexandria VA Medical Center (Alexandria, Louisiana) LA: Overton Brooks Veterans' Administration Medical Center (Shreveport) MA: Brockton VA Medical Center (Brockton) MA: Edith Nourse Rogers Memorial Veterans' Hospital (Bedford) MA: Jamaica Plain VA Medical Center (Jamaica Plain) MA: West Roxbury VA Medical Center (West Roxbury) MD: Loch Raven VA Medical Center (Loch Raven) MD: Perry Point VA Medical Center (Perry Point) ME: Togus VA Medical Center (Togus) MI: Battle Creek VA Medical Center (Battle Creek) MO: St. Louis VA Medical Center-Jefferson Barracks (St. Louis Jefferson Barracks) MS: Biloxi VA Medical Center (Biloxi) NC: Charles George Department of Veterans Affairs Medical Center (Asheville) NH: Manchester VA Medical Center (Manchester) NJ: East Orange VA Medical Center (East Orange) NJ: Lyons VA Medical Center (Lyons) NY: Batavia VA Medical Center (Batavia) NY: Buffalo VA Medical Center (Buffalo, New York) NY: Samuel S. Stratton Department of Veterans Affairs Medical Center (Albany, New York) OH: Chalmers P. Wylie Veterans Outpatient Clinic (Columbus, Ohio) OH: Chillicothe VA Medical Center (Chillicothe) OH: Cincinnati VA Medical Center (Cincinnati, Ohio) OH: Dayton VA Medical Center (Dayton) OK: Oklahoma City VA Medical Center (Oklahoma City) PA: Coatesville VA Medical Center (Coatesville) PA: Corporal Michael J. Crescenz Department of Veterans Affairs Medical Center (Philadelphia, Pennsylvania) PA: Erie VA Medical Center (Erie) PA: James E. Van Zandt Veterans' Administration Medical Center (Altoona) RI: Eagle Square VA Clinic (Eagle Square) RI: Providence VA Medical Center (Providence) SC: Ralph H. Johnson Department of Veterans Affairs Medical Center (Charleston, South Carolina) SC: Wm. Jennings Bryan Dorn Department of Veterans Affairs Medical Center (Columbia, South Carolina) TN: Alvin C. York Veterans' Administration Medical Center (Murfreesboro) TN: James H. Quillen Department of Veterans Affairs Medical Center (Mountain Home, Tennessee) TN: Lt. Col. Luke Weathers, Jr. VA Medical Center (Memphis) TN: Nashville VA Medical Center (Nashville) TX: Doris Miller Department of Veterans Affairs Medical Center (Waco) TX: Thomas E. Creek Department of Veterans Affairs Medical Center (Amarillo) UT: George E. Wahlen Department of Veterans Affairs Medical Center (Salt Lake City) VA: Richmond VA Medical Center (Richmond, Virginia) VA: Salem VA Medical Center (Salem, Virginia) VT: Burlington Lakeside VA Clinic (Burlington Lakeside) VT: White River Junction VA Medical Center (White River Junction) WA: Mann-Grandstaff Department of Veterans Affairs Medical Center (Spokane, Washington) WI: Tomah VA Medical Center (Tomah) WV: Hershel "Woody" Williams VA Medical Center (Huntington, West Virginia) WV: Louis A. Johnson Veterans' Administration Medical Center (Clarksburg) WV: Martinsburg VA Medical Center (Martinsburg) WY: Sheridan VA Medical Center (Sheridan)

AK: Colonel Mary Louise Rasmuson Campus of the Alaska VA Healthcare System (Anchorage) AL: Central Alabama VA Medical Center-Montgomery (Montgomery) AL: Central Alabama VA Medical Center-Tuskegee (Tuskegee) AL: Tuscaloosa VA Medical Center (Tuscaloosa) AR: Fayetteville VA Medical Center (Fayetteville, Arkansas) AZ: Tucson VA Medical Center (Tucson) CA: Martinez VA Medical Center (Martinez) CA: Sacramento VA Medical Center (Sacramento) CO: Rocky Mountain Regional VA Medical Center (Aurora Rocky Mountain) DE: Wilmington VA Medical Center (Wilmington, Delaware) FL: Bruce W. Carter Department of Veterans Affairs Medical Center (Miami) FL: Malcom Randall Department of Veterans Affairs Medical Center (Gainesville) FL: Orlando VA Medical Center (Orlando) GA: Charlie Norwood Department of Veterans Affairs Medical Center (Augusta Downtown) GA: Joseph Maxwell Cleland Atlanta VA Medical Center (Atlanta, Georgia) IA: Iowa City VA Medical Center (Iowa City, Iowa) KS: Colmery-O'Neil Veterans' Administration Medical Center (Topeka) KS: Dwight D. Eisenhower Department of Veterans Affairs Medical Center (Leavenworth) MA: Edward P. Boland Department of Veterans Affairs Medical Center (Central Western Massachusetts) MD: Baltimore VA Medical Center (Baltimore) MI: Aleda E. Lutz Department of Veterans Affairs Medical Center (Saginaw, Michigan) MI: John D. Dingell Department of Veterans Affairs Medical Center (Detroit) MN: St. Cloud VA Medical Center (St. Cloud) MO: Harry S. Truman Memorial Veterans' Hospital (Columbia, Missouri) MO: Kansas City VA Medical Center (Kansas City, Missouri) NC: Durham VA Medical Center (Durham) NC: W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center (Salisbury) ND: Fargo VA Medical Center (Fargo) NM: Raymond G. Murphy Department of Veterans Affairs Medical Center (Albuquerque) NY: Castle Point VA Medical Center (Castle Point) NY: Franklin Delano Roosevelt Hospital (Montrose, New York) NY: James J. Peters Department of Veterans Affairs Medical Center (Bronx) OK: Jack C. Montgomery Department of Veterans Affairs Medical Center (Muskogee, Oklahoma) OR: Roseburg VA Medical Center (Roseburg) OR: White City VA Medical Center (White City) PA: Butler VA Medical Center (Butler New Castle Road) PA: Pittsburgh VA Medical Center-University Drive (Pittsburgh) PA: Wilkes-Barre VA Medical Center (Wilkes-Barre) TX: Dallas VA Medical Center (Dallas) TX: El Paso VA Clinic (El Paso) TX: George H. O'Brien, Jr., Department of Veterans Affairs Medical Center (Big Spring) TX: Olin E. Teague Veterans' Center (Temple) WI: William S. Middleton Memorial Veterans' Hospital (Madison)

There are no unsuccessful adoptions for this innovation.

Multimedia

Images

Badge Examples Group Under PIV

Implementation

Timeline

  • Week 1
    Leadership Buy-In
  • Week 2
    Awareness Campaign
  • Week 3-5
    Provision Badges
  • Week 5+
    Continue Communications Campaign

Core Resources

Resource type Resource description
PEOPLE
  • Senior Leadership
  • Badge Lead
  • Medical Media
  • Facility PX Champion
PROCESSES
  • Establish a PX Badges POC
  • Establish a Fiscal POC
  • Explore the LEAF portal
  • Establish a time frame for rolling out badges at your facility
  • Market the program
  • After several badges have been ordered through the LEAF portal by staff, you will export badge requests from LEAF and place order via Publications Services Division SharePoint site.
  • Receive badges and distribute to employees.
TOOLS
  • Visit the VA PX SharePoint to access VA Emp​​loyee Badges Toolkit

Links

  • Access toolkit for start-up guide, communications and standardization documents, tips, tricks, and training resources to strengthen implementation efforts. VA Emp​​loyee Badges Toolkit

Optional Resources

Resource type Resource description
PEOPLE
  • VA Publication Services

Support Resources

Resource type Resource description
PEOPLE
  • Reach out to VAPX@va.gov and a national implementation team will orient you to the program. 
TOOLS
  • Check out the Employee Badges Toolkit page at this link:  https://dvagov.sharepoint.com/sites/vha-patient-experience/PX_Toolkits/VA_Employee_Badges/default.aspx

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